How to Fix Disney Plus Error Code 39

  • If you see Disney Plus error code 39, it usually means there is a problem validating your digital rights authorization.
  • You can try changing your HDMI cable or moving the HDMI ports if you’re on a game console or computer.
  • Read on for the top five ways to troubleshoot and fix Disney Plus error code 39.

While Disney Plus “generally works” in


TV shows and movies on your devices without issue most of the time, things can go wrong sometimes with obscure error codes. You may, for example, see Disney Plus error code 39, which is usually related to a digital rights management issue.

Disney Plus error code 39 sounds deceptively generic. When you encounter the error, you will see this: “We’re sorry, but we can’t play the video you requested. Please try again. If the problem persists, contact Disney Plus support (error code 39) .” But the message has a fairly specific meaning. You’ll see this error if Disney Plus thinks your device doesn’t have the proper permission or a secure connection to play digital rights-managed content..

Here are the most common ways to resolve error code 39.

Try playing the video again

A surprising amount of the time, the streaming errors are intermittent and go away if you just try again. Give the video a second go – it might play fine soon after. If it still doesn’t work, or if playback starts and then stops and displays error code 39, try the other troubleshooting tips.

Restart the app or the whole device

Sometimes a simple software glitch, like corrupted data


, may interfere with proper video playback. This can happen on any device, so restart the app or, if you prefer, the entire device.

The technique for closing an app varies depending on the device you’re using, but here’s how close apps on android and how close apps on iphone. Likewise, rebooting each type of device is a bit different, but here’s how to restart an iPhone. On Android, you can usually swipe down from the top of the screen and tap the power icon. Got an Xbox One? here’s how restart this console.

Force restart an iPhone.

One of the first things you should try is restarting the device that is having trouble playing the Disney Plus video.

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Use another HDMI port or change HDMI cables

If restarting your device didn’t fix the problem, the next most likely culprit is often the HDMI connection. If you’re trying to play a video using a device connected via HDMI – like an Xbox to a TV or a computer to a monitor – then HDMI could be to blame.

There are two variables here to test: the cable itself and the HDMI port it’s plugged into. If possible, troubleshoot both. Starts with swap hdmi cable. It should be HDMI 2.1 compatible, and for best results use a short cable that is not visibly damaged. If that doesn’t fix the problem, plug your cable into another HDMI port on your device and display.

Try another streaming device

You can learn a lot by trying to stream the video to another device. If it doesn’t work on your Xbox, for example, try watching the video on your phone or in a browser on your laptop. If one works and the other doesn’t, you’ve probably narrowed the problem down to a specific device and can try fixing the problem another day and watch the content on the device that actually works.

Sign out of Disney Plus on other devices

Finally, it is possible that you are connected to too many devices. To eliminate this possibility, sign out of Disney Plus on as many devices – computers, games consoles, phones, and tablets – as possible and try to watch the content with only one device signed in to Disney Plus.

Disney Plus in Chrome.

Make sure you haven’t exceeded the allowed number of devices by signing out of Disney Plus everywhere except where you’re trying to watch the video.

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The problem is at Disney Plus

If you try all of these troubleshooting tips and the video still doesn’t play, the problem is most likely Disney Plus. The content may have been made available in your region by accident, for example, but Disney does not have the rights to stream it there. Or there is another technical rights issue. This is not a problem you can fix, but you can log back in later and see if it’s fixed.

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